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Level 2
June 11, 2026
Question

Turbotax Product Refund

  • June 11, 2026
  • 3 replies
  • 62 views

Hello;  How long does it take Turbotax to review a request for a refund for paid product key, that did not work?   It has been way over a month and my request still shows as OPEN?

    3 replies

    DoninGA
    Level 15
    Level 15
    June 11, 2026

    Billing issues and product refunds are only handled by TurboTax support.  No one from this forum can assist with those types of problems.

     

    You will have to contact TurboTax support for assistance with this problem.  Use the key words Billing Issue

     

    Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)

    Level 2
    June 11, 2026

    is iy possbile to chat online

     

    DoninGA
    Level 15
    Level 15
    June 11, 2026

    No.  TurboTax support does not have a chat option.  You have to call the phone number provided.