Turbotax desktop 2025 Premier

Forum|Forum|4 months ago
February 4, 2026
1 reply
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I received an error message from Intuit saying, "We're experiencing internet transmission problems. Your transmission did not go through. Intuit's Electronic Filing Center did not receive your return."

Is there a problem filing right know? When will it be fixed? I'm using desktop version and Windows 11.

Best answer by CatinaT1

Token: 9411823429925061-00067016

Thank you for this @sfowler.

I just had another user who has this issue delete his state return and was successful filing. He didn't need to file a state return, but went through the state process to make sure he didn't need to file it. He deleted that state return and filed his Federal. His just got accepted by the IRS.

Can you try this and let me know if you are successful? Thank you!

CatinaT1

Level 15

I would like to take a deeper look at this. However, I need a diagnostic file which is a copy of your tax return that has all of your personal information removed. You can send one to us by following the directions below:

TurboTax Online:

Sign into your online account.
Locate the Tax Tools on the left-hand side of the screen.
A drop-down will appear. Select Tools
On the pop-up screen, click on “Share my file with agent.”
This will generate a message that a diagnostic file gets sanitized and transmitted to us.
Please provide the Token Number that was generated in the response.

TurboTax Desktop/Download Versions:

Open your return.
Click the Online tab in the black bar across the top of TurboTax and select “Send Tax File to Agent” *
This will generate a message that a diagnostic copy will be created. Click on OK and the tax file will be sanitized and transmitted to us.
Please provide the Token Number (including the dash) that was generated in the response.

*(If using a MAC, go to the menu at the top of the screen, select Help, then, “Send Tax File to Agent”)

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sfowlerAuthor

Level 2

Thank you for your reply. I followed directions for my desktop 2025 version. I selected the online Tab and there was no selection for "Send Tax File to Agent". Please advise.

I have been using Turbotax for more years that I can remember and never had this problem. The only difference that I did this year was to import data from financial institutions using turbotax software.

DoninGA

Level 15

@sfowler Make sure that you have the tax return that is having the issue Continued using the desktop editions. There is a Send File to Agent shown when you click on Online at the top of the desktop program screen.