Transcript codes

4 replies
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Ok, I filled on 02/03/2022. It got accepted and everything. I've gotten my state taxes back. My transcripts have a TC 570 & TC 971 code with both coded having a $0.00 out beside them... what do i need to do. I need help.. how do I get someone on the phone at the IRS. I called the [phone number removed] but when it went to be transferred it said " due to extremely high call volume we are unable to handle your call at this time" and hangs up... WHAT DO I DO.

Not A Product Question

HeatherPLO

Level 14

TurboTax cannot advise on codes provided by the IRS transcripts. To reach out to them directly, you might try these instructions:

IRS: 800-829-1040

Hours: 7:00 AM - 7:00 PM, local time

Monday-Friday

Listen to each menu before making the selection.
First choose your language. Press 1 for English.
Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.
Instead, press 2 for "personal income tax".
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions." It should then transfer you to an agent.

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lmbaker2018Author

Level 2

I did that it transferred me to another automated line where it asked for my social.. I didn't enter it and then it asked again and then it sent me to what was suppose to be an agent then it said " we're sorry due to extremely high call volume were unable to assist you in the topic you've chosen and hung up...