Skip to main content
Level 1
Feb 3, 2022 1:37 AM UTC
Question

Technical issue

I made a mistake on both 2019 and 2020 taxes. I was amending my 2020 when the TurboTax site kicked me off and logged me out. It did it would save my progress, but now when I go in to finish, it shows that my original taxes were done the way the amended ones were and does not show that I am owed a refund. Before I was kicked out it showed a $2600 federal return. I have tried calling customer service and cannot get a live person. HELP

2 replies

Level 9
Feb 3, 2022 11:58 PM UTC

You cannot amend or prepare a prior year tax return with the online version. You need the download. Here is a link with prior year software. 

prior year turbo

fanfare
Level 15
Feb 4, 2022 5:19 AM UTC

you have to contact Customer Service in this situation.

The suggestion posted above means you are buying the service twice.