Taxes not received

There are various reasons your refund may take longer than 21 days. It’s important to remember that the IRS and state agencies distribute refunds, and TurboTax has no insight into why a refund is taking longer than the usual 21 days.

When you filed your 2020 tax return, you chose Pay With My Refund, which lets you deduct your TurboTax fees from your IRS tax refund instead of paying them with a credit or debit card.

Per the Refund Processing Agreement, you authorized us to debit your bank account if your refund was insufficient to cover your fees:

In addition, by clicking the "I Agree" button below, you electronically sign and authorize Intuit (through its third party processor) to debit the TurboTax Fees, Additional Products and Services Purchased, and any applicable sales tax from your bank account number identified in the Agreement below, in the event that you do not receive a tax refund that is sufficient to pay for them.

Before we debited your account, you would have received 4 emails from us:

1. An email with instructions to pay your TurboTax fees (minus the Refund Processing fee, if any) online by a certain date.
2. Two more follow-up emails asking that you either pay or request a deferment to prevent the fees from being automatically debited from your bank account.
3. A final email letting you know that we're debiting the fees (minus the Refund Processing fee, if any) and that the auto-debit process cannot be stopped.

You can also be auto-debited if you signed up for Pay With My Refund and your refund is sufficient, but the IRS is still holding your refund 36 days after your original estimated refund date. In this case, you'll get the same email notifications from us, except we will debit the Pay With My Refund fee (if any) in addition to your other TurboTax fees.