Rejected Form 8960

Forum|Forum|3 years ago
February 19, 2023
1 reply
19 views

Turbo Tax has said that today is the day that Form 8960 is fixed.

The IRS site has not updated saying the issue is resolved https://www.irs.gov/e-file-providers/known-issues-and-solutions

Sooo are we filing or waiting? Who is brave enough to try again and update the masses? Lol

cmills4164

Level 2

This is a complete Cluster*** - as not only didn't TT advise that there was a "known issue" and not to e-file with the 8960 until it was resolved, but their their responses to when the issue will be resolved - after being told in a live convo that it will def be completed on 2/19 - bounce around from idk-as late as mid-march-try it again and it should go thru-it's fixed, no wait, it's not, let me check (actual response from them on a chat)- in other words they don't have a friggin clue when it will be fixed and only if you can get to a TAX EXPERT (not to be confused with a product specialist who are truly clueless) do you get any semblance of a real/current status update. SPOILER ALERT: if you try to e-file too many times with rejections the IRS will prohibit you from e-filing at all and require that you mail in hard copy !!!!!! Absolutely ridiculous that this isn't on every support team member's radar, with a current (at least daily) status update handy, and with accurate and consistent guidance. AND why the heck do we have to keep reaching out to them to find out what the status is as they know **bleep** well who's returns are impacted by the fact that they have a 8960 form - hello, send us an alert/update on a regular basis - or at least post on the website each day - to let us know it's still being worked on. This is worse than the airlines version of customer service/satisfaction GRRRRRRRRRRRRR

cmills4164

Level 2

oh one additional comment - I was told yesterday - the "hard date" for when it was supposed to be resolved - by a TAX EXPERT, that it was fixed, but to wait until after the holiday (Tues) to re-file (??) When I asked what the heck the holiday had to do with an automated e-filing process, she said "well it's a human being that has to push it out and with tomo being a holiday they may not get to it until Tues, but on Tues you can def re-file with no problem !" . . . just brimming with confidence in the veracity of that response - haha what a circus

ak_kapoor

Level 2

I thought the issue is at IRS end where they have not yet updated as per the new rule for 2023. It is supposedly listed on an issues spreadsheet that IRS maintains. It had a wide resolution date of: end of Feb to ~23rd March.

While TT says it will be addressed in an update on 19-Feb.

We need clarity from TT on what they will be updating and what IRS needs to update at their end for the eFILE to be accepted.