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Level 2
Feb 19, 2022 7:27 PM UTC
Question

Refund missing

Hello, I never received my tax refund from when I filed last year. I got frustrated the few times I’ve tried to call and ended up forgetting about it. Anyways, I accidentally signed up for my refund to go on a card last year, only received a credit karma card in the mail, and it has $0 on it. I know that the refund was successfully deposited but I never received a turbo tax debit card. Is there any way to get another card sent with the money transferred? 

    3 replies

    Level 12
    Feb 22, 2022 12:15 AM UTC

    For help with the TurboTax Debit Card that you never received last year, please visit the link below for Customer Support.

     

    https://turbodebitcard.intuit.com/contact-us

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    Level 2
    Feb 22, 2022 10:53 PM UTC

    This did not work. I was still unable to contact anyone about this claim and because I never received the card, I can't make an account to report it lost.

    Level 15
    Feb 22, 2022 11:45 PM UTC

    When you call the number, you will need to follow the prompts. You can try to enter your social security number, in order to get through the prompts. 

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