Refund from TurboTax service

Forum|Forum|7 years ago
June 5, 2019
1 reply
4 views

I applied for the free package but at the end, TurboTax took $150 to file my taxes. In all your marketing communication this wasn't mentioned, I took all the screenshot from your website where you are promoting it as a free service and you are not mentioning what I will pay at the end, plus I received an email with the receipt that still says that I paid $0 to file my taxes. Basically, it is a fraudulent scheme. Now, or you refund all my money ASAP or I'll take legal action. Thanks.
Marco

TurboTax Free Edition Online

DoninGA

Level 15

See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489

To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -

Note: The Call option will not be available when TurboTax Support is closed.

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax