Poorest Customer Service Experience

Forum|Forum|1 day ago
August 27, 2026
2 replies
21 views

I have been trying to find my depreciation schedule (I am not tax savvy person) for prior year’s tax return. I have called customer service number and responded to the bot questions. Finally found a human person to talk (after 8 attempts with BOT) to. And then the disaster starts..

This lady (Bianca) started of borderline rude, when i asked her name so i can address her properly. on asking the question, she goes on tangent about power in your computer etc. I politely tried to get her to focus on my issue. She got offended and said she will have to transfer me to her supervisor. This was 51 mins ago. I am still holding, but this has got to be ridiculous. I think she was politely extending her finger to me.

I have used TTax exclusively for last 18 yrs and this is the straw that’s going to break camels back.

VolvoGirl

Level 15

The actual Form 4562 that is filed with your return is just a Summary of the Depreciation for the current year and only lists out the new assets and not the prior the items. You may have a 4562 Depreciation and Amortization Report which does list all the items including fully depreciated items.

If you don't have the 4562 Depreciation and Amortization Report or need more info you need the Asset Life History. The history is only available in the Desktop program not the Online version. If you are using the Online version you would have to download your .tax20yy file and open it in the desktop program.

Using the Desktop program you can get an Asset Life History worksheet but you have to do it in Forms Mode, click Forms in the upper right (upper left for Mac) You can't get detailed worksheet showing all the assets but you can get the Asset Life History on each one. It doesn't print out with your return or save in the pdf. So you have to print each Asset Life History individually.

Scroll down the list of forms in your return to a Asset Entry or Asset Worksheet and open it. Then down on line 14 is a QuickZoom button to Asset Life History, Click on that.

VolvoGirl

Level 15

See my 2 screen shots on this one
https://ttlc.intuit.com/community/tax-credits-deductions/discussion/re-how-come-my-rental-depreciation-for-current-year-shows-on-line-17-at-form-4562-instead-of-on-line/01/3380068#M324636

You can buy the last 3 years Desktop programs here, or if you paid for the Online version maybe support will give you the desktop program.
https://turbotax.intuit.com/personal-taxes/past-years-products
You will need a full Windows or Mac to install it on.