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Level 1
April 21, 2026
Question

payment

  • April 21, 2026
  • 1 reply
  • 2 views

On 4/5/2026 I used turbo tax to file my taxes Order# TTWC6WB162121904 I originally opted to have them take the fee of 40.00 plus tax from my refund. That option was kicked back to me as my return was not large enough. I then entered my credit card number and was immediately charged 140.87 for the deluxe option when all I wanted was to pay for the basic 40.00 option.

I instantly received a fraud alert from my bank and stopped/disputed that charge. I am not trying to resolve the initial change that was stopped/disputed and pay for the option I wanted originally which was the basic only option of 40.00 plus tax. In all the years I have used turbo tax I have never opted to use more than the basic option as my takes are normally 1040ez.

How can I get this resolved so my bank can close this dispute and I can pay turbo tax for my original basic only option?

1 reply

VolvoGirl
Level 15
April 21, 2026

The $40 was not the Turbo Tax fee.   The $40 was the extra Pay with Refund service charge to have the regular fees deducted from your refund.   And since that didn’t happen you actually saved the extra $40. 

How to review your fees

https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-review-my-fees-in-turbotax-online/00/26353