Message Board Thread Info Incorrect

Forum|Forum|6 years ago
November 3, 2019
1 reply
4 views

I posted a message yesterday. It was responded to by "Critter" yesterday (11/2/19). I responded today (11/3/19). Before you open the link to the thread, the heading info says "Last Response was by Critter Nov. 2). This is wrong since I have responded on 11/3. When you open the thread, it gets even stranger. The heading now says: "Last Response by Critter 23M". Critter's response was yesterday, not 23 minutes ago. My response is the most recent. Refreshing the screen doesn't fix the errors. What is going on?

Best answer by ttstarac

That is a great question for the people on the TT payroll.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific timeMonday - Friday

xmasbaby, I've wasted five hours and eight phone calls talking to the call center personnel. They don't know anything about Form 1040-X or the software issues that I have documented. They cannot even view forms that you inquire about. They have wasted my time and money. The customer service function of TurboTax is the absolute worst I have ever encountered in my 40+ years as a financial professional.

VolvoGirl

Level 15

Sorry, there are several glitches in the forum with dates. We've been complaining about it. Currently it even says there are new replies when there are not.

ttstaracAuthor

Level 2

Why am I not surprised? The on-line software I need to amend my 2018 return allows you to log in and generate all the amended return documents - BUT THEY ARE INCORRECT! People on this forum have said that hasn't worked since Oct.20 yet the faulty software is still on the TurboTax website accessible to any user and lacking any disclosure that it is not "operational". I wonder how many users have produced and filed incorrect amended returns? Hundreds? Thousands? Does anyone know? Does anyone care?