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after I download the version of turbo tax the download won't open. what am I doing wrong

MindyB

Level 13

First, TurboTax 2025 Desktop requires Windows 11 (not Windows 10) or a supported macOS. If you’re on Windows 10, the installer won’t run. Windows uses a .exe installer; Mac uses a .dmg/.pkg.

Next, redownload from your Intuit account. Don’t run from the browser’s downloads bar; open your Downloads folder and double‑click the installer.

Windows: Right‑click the installer > Run as administrator. Temporarily disable antivirus, ensure Windows is fully updated, reboot, then try again.
Mac: Move the app to Applications before opening; allow it in System Settings > Privacy & Security if you see a gatekeeper prompt.

If you still have issues:

Check that the file isn’t quarantined or incomplete; compare the file size to what’s listed on the download page. Redownload if smaller or if you see “download blocked.”
If on Windows 10, use TurboTax Online instead (same features for personal returns) or upgrade to Windows 11.