How do I get a product refund?

Forum|Forum|7 years ago
June 7, 2019
3 replies
52 views

I purchased the basic download for 39.99 + tax and then saw the same product a few days later in a retail store for 29.99 retail, on sale for 14.99. I feel cheated. I'll never buy direct again.

TurboTax Basic Windows

Best answer by DoninGA

Use this website to request a refund for the software purchase - https://support.turbotax.intuit.com/forms/refund-request.jsp

DoninGA

Answer

Level 15

Use this website to request a refund for the software purchase - https://support.turbotax.intuit.com/forms/refund-request.jsp

Dallascowboysfan2

Level 2

You are screwed if you don't keep your receipt. The software is flawed!! It carries over what you pay as Federal Income Tax and brings it over to the state program as an Earned Income Credit. When your return is rejected and you manually override and enter 0, which is the corrected amount, you are not allowed to resend you state return. In other words, I paid for a program that is inaccurate, and I paid to have my state return sent electronically and can not send it. Ripped off 2 times.

coskun12

Level 4

Unfortunately in most cases you cant get your money back from this fraud company!

For those who are having similar problems with this company: I filed a complaint against Intuit with Better Business Bureau (BBB) and received their response from the Intiuit's office of the president, which was unsatisfactory. Their contact information is below,

You can reach me at (phone#: 520-nine-0-one-3280) Monday through Friday from 8 AM to 5 PM Arizona time or at OfficeofthePresident [at] Intuit [dot] com . If I am unavailable, one of my colleagues will be available to assist you. Thank you again for reaching out.

Respectfully,

Carol

**********************

You can reach the presidents office through the above phone number (520-nine-zero-one-3280) or this email: OfficeofthePresident [at] Intuit [dot] com

Intuit is well known with their hideous tactics for long time: https://www.propublica.org/article/turbotax-just-tricked-you-into-paying-to-file-your-taxes

Never ever will pay you for my tax preps and will surely delete my Credit Karma account soon!