Error R0000-058-01

5 replies
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This Error caused me to have to print and file by mail for 2023 US and state taxes. Is Turbotax offering any reimbursement or credit for the costs associated with their failed program?

Bsch4477

Level 15

How much did it cost to mail your federal return?

xmasbaby0

Level 15

When you use online TurboTax, your fee is the same whether you e-file or file the returns by mail; there was no extra fee for e-mailing the return. The fee is for using the software to prepare your return.

If you used the CD/download and paid a state e-file fee ($20, after March 1 $25) which is only added to the cost when you use the CD/download, then you can request a refund of the state e-file fee if you had to mail the returns.

No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

StuAdlerAuthor

Level 2

The question that the community can answer is, "Is Turbotax offering any reimbursement or credit for the costs associated with their failed program?" Has anyone of the users that had this issue Error R0000-058-01- that as far as I can tell was never resolved and certainly not in time to file by April 15 - received any form of compensation or credit/refund from Turbotax? Previous posts from prior years indicated that the cost of e-filing the state taxes were not reimbursed as Turbotax claimed the fee is for the PROCESS of e-filing and this was performed. The fact that the return was not accepted was not considered as a cause for a refund. I have not contacted Turbotax since filing in April 2024, but I have been tracking this issue periodically in the forum. I have NOT FOUND any posts regarding a correction to the error or compensation to other users. This is going to affect my consideration of alternative software next year.