E file payment

Forum|Forum|6 years ago
January 30, 2020
3 replies
0 views

I paid to have my state return e filed but I have to file by mail will I be getting a refund?

mesquitebean

Level 15

@Robadub1

Are you using Online TurboTax (web version) or the desktop product (CD/download)?

Online TurboTax has no efile fees--just a preparation fee, whether efiled or mailed.

If you're using desktop software, however, and are referring to a 19.99 or 24.99 state efile fee, here's how to reach Customer Support:

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week

https://support.turbotax.intuit.com/contact

thomp8825

Level 2

yes ok I will use my card

chesmanel20

Level 2

Can I pay my state e-file fee of 19.99 from my tax state tax refund>

CassLO

Level 11

No. Pay With My Refund can only deduct your TurboTax fees from your federal refund.

This means you won't be able to use Pay With My Refund as a payment method if you don't have a federal refund or if your federal refund isn't enough to cover your TurboTax fees plus the fees, if any, for Pay With My Refund.

You can use Pay With My Refund to pay your TurboTax state fees – you just can't deduct any TurboTax fees from your state refund.

Note: There may or may not be a charge for Pay With My Refund, depending on your situation and which add-ons you choose.

Can I pay the TurboTax fee with my state refund?

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mesquitebean

Level 15

@chesmanel20

As TurboTax CassLO explained above, you can't pay anything out of a state refund. If you choose to pay a product fee out of your Federal refund, there is an additional $40 service fee ($45 for California filers.) In California, that payment method is included as one of the features of Premium Services bundle (Audit Defense, ID monitoring/protection, etc.) for $45.

That's a hefty service fee to pay for a 19.99 charge. Unless you are in California and want the added benefits of Premium Services at 44.99, then you will save money by paying the 19.99 upfront with credit/debit card or a prepaid debit card you can buy in a store.

thomp8825

Level 2

Can I use PayPal to cover cost or my charge card

ChondelLO

Level 12

We accept credit, debit, and prepaid cards with a Visa, MasterCard, American Express, or Discover logo. For more information please click the link below.

What forms of payment does TurboTax Online accept? - Community

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