Card issue

3 replies
35 views

I filed my taxes and requested a turbo card and received it but i had mistyped my birthday. I had to amend my taxes and correct the mistake but iv been waiting 3 weeks on the new card?

TurboTax Free Edition Online

TerukoL

Level 13

If you have any questions or need assistance with your Turbo Prepaid Visa Card, visit TurboPrepaidCard.com or call toll-free at (888) 285-4169.

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BishopHankerson

Level 2

So this is going to sound crazy but I need a new card issued because I had checked my return status and pdf from and saw an account number and routing number that i didn’t recognize and h thought it was a person stealing my identity when the whole time it was just green dot corporations bank in California so I called to cancel the card and now it’s saying I can’t have a new card issued but I need a new one for the stimulus payment please help someone

BrandiLO

Level 14

@BishopHankerson, Are you stating that the bank information on your return does not match the bank information for your current prepaid card? Please see the answer provided here from @MichelleLO. If you still need more assistance, feel free to respond to this thread.

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