Cannot Download Previous Years Tax Returns

Forum|Forum|6 years ago
December 17, 2019
13 replies
141 views

I tried to download my tax returns from previous years, and was directed to "register" my account first. I did this, but I still get redirected to "register" my account when I try to download an old return. Please advise

TurboTax

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NicholasB

Level 2

I need a copy of my 2019 Federal Tax return. I sign into my account but it says that no documents are found. I have a saved web-receipt with an Order No., Order Date, and payment method confirming the preparation and electronic filing of my 2019 Federal Tax Return.

So where is it, and how do I get to it?

I called the 800 number (which is the single WORST phone system in the entire history of bad phone systems) where I provided my support number. The automated system then says "before I connect you to a specialist, I need more information...". Every answer is ignored, the process loops 4 or 5 more times, then say Thank you and hangs up.

DoninGA

Level 15

@NicholasB wrote:

I need a copy of my 2019 Federal Tax return. I sign into my account but it says that no documents are found. I have a saved web-receipt with an Order No., Order Date, and payment method confirming the preparation and electronic filing of my 2019 Federal Tax Return.

So where is it, and how do I get to it?

I called the 800 number (which is the single WORST phone system in the entire history of bad phone systems) where I provided my support number. The automated system then says "before I connect you to a specialist, I need more information...". Every answer is ignored, the process loops 4 or 5 more times, then say Thank you and hangs up.

You have to sign onto your 2019 online account using the exact same User ID you used to create the online account.

Close all TurboTax windows on your web browser (including this one). Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the User ID's for an email address. Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your 2019 account, then use the option shown in blue on the account recovery website, "Try something else"

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.

To access your prior year tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on Download/print return (PDF)

OR -

You may have to start a 2020 tax return before the links on the Tax Home web page become available. In that case start the 2020 tax return with the User ID you used for the 2019 return. Once some basic information has been transferred over, Tax Home should be visible on the left column. Click on Tax Home and then the other links will be shown as in this screenshot.

To access your prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on Download/print return (PDF)

Member12341

Level 2

I found a hard copy of my 2019 Tax return. Can that help you

Member12341

Level 2

I need the data to input the tax return. I know that it is on my computer some where!

mesquitebean

Level 15

@Member12341 wrote:
I need the data to input the tax return. I know that it is on my computer some where!

This is a cluttered old thread with multiple users. We don't know what you are wanting to do since you haven't explained your situation in any detail. What exactly are you trying to get--a 2019 PDF of your tax return or a *.tax2019 data file?

And equally important, HOW was the 2019 return prepared? Did you use 2019 desktop software (CD/download) installed on your computer, or did you prepare it in Online TurboTax (web version?)

If it was in desktop software, was the software for Mac or Windows PC?

wmlg41

Level 2

I have been using turbotax for 20 years for file my returns. I have a need to download last years return to get correct AGI but you tall me I haven't filed any returns yet with turbotax. And I can't find where or how I can talk to a human about the issue, just keep being sent around in circles. Getting frustrated..

VolvoGirl

Level 15

It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online.

You can also request a transcript from the IRS
https://www.irs.gov/individuals/get-transcript