Why did this CRA autofill option diappear?

Forum|Forum|2 years ago
February 20, 2024
35 replies
38 views

I began my CRA autofill like I do every year... Mine linked successfully and I moved on to my husband's. He is out of town right now so could not sign in to his CRA to autofill this very moment. I tried to skip his autofill for now - which I've been able to in previous years and I was not able to click the skip button at all.. So I had to sign out of the session... When I signed back in the whole Autofill option completely disappeared and I have not been able to find it or get it back.. I've never encountered an issue like this before with TurboTax or the Autofill option before.. Quite confusing.
I didn't have any error code pop up when I went through my steps so I'm not sure what is happening.

TurboTax_Susan

Level 15

Are you using TurboTax CD/Download or TurboTax Online?

Peregrino17

Level 2

I use the Download version and skipped CRA Auto-Fill, and now can't seem to reactivate it

user17713445337

Level 6

@Peregrino17 The Auto Fill option is not available by CRA at this time as CRA has shut down their services for roll over. The Auto-fill my return service will be unavailable until 6:00 a.m. on Monday, February 24, 2025 (Eastern Time) and will be available in TurboTax as well at that time.

jmcisaac101

Level 2

I'm having the same issue, using Turbotax Online.

I'm logged into my CRA account but the option to import is not there on the "Securely Import your Tax Info" step. The big button is just not there.

TurboTax_Susan

Level 15

@jmcisaac101 Please clear your browser cache (or use a different browser) and try again. If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608 for more help.

burseymeg

Level 2

I'm having the same.e problem..I've cleared the cache dozens of times..maybe u should put something on the program warning about the issue..tried file and same problem

hamedmotaghi

Level 2

I'm trying to do 2024 taxes and I'm having the same issue. Previous years I was able to import my slips via CRA, but this year the option is not shown and I have to do it manually. Any help will be appreciated.

Thanks,

TurboTax_Susan

Level 15

@hamedmotaghi Auto-Fill (AFR) for 2024 is not available from the CRA yet. It will be available on the same day as Netfile for 2024 on February 24, 2025.

simondi78

Level 2

The button of "Import Tax Data from CRA/..." greyed out. I am using the Online downloaded version 00.01.11 Build 1005 068G02. Are we crazy to spend so much time for this function? We need the function for many reasons.

TurboTax_Susan

Level 15

@simondi78 Please update your software. If it's not automatically updating when you launch the program, click on Help>Check for updates on the grey menu bar.

If it's still not updating, try reinstalling the program using the download from our website. You can download the current version of TurboTax Desktop edition here: Choose the current TurboTax Desktop edition you need (for Windows). You can download older versions of TurboTax Desktop edition here: Where can I download the Desktop edition of TurboTax?