I Would like to request a refund or a reprocessing. I signed up for FREE tax filing only to be sold a package at the end. I could not file without paying for a service

[zanpathgurl]

I've had a horrible experience

Using your product. I went through all of the screens clicking "I do not want to upgrade, I would like to file for free" Once I get to the final screen I now have no option but to upgrade? I just spent 2 hours doing my taxes supposedly for free only to find I was misled. I Would like to request a refund or a reprocessing. I will never use this service again if I cant get the free features I was sold. Extremely unfair. Tax day is tomorrow, I had no choice but to pay with my credit card due to timing and not being allowed past the charges screen

[JessicaM2]

I am sorry that you had a poor experience. To answer any questions regarding billing issues, you will need to contact our TurboTax phone support. They can review your charges and assist you further.

https://ttlc.intuit.com/replies/3300041