I had a dependent credit of $500 included in my TurboTax calculations but my tax due was only reduced by my withholding amount.

[1098jack]

I don't see where the credit was used in calculating tax due

[Coleen3 · Accepted solution]

The credit is not directly taken from the tax. Only refundable credits act that way. It is on Line 12, 1040 (Line 13a for 2019).