Logged out of ItsDeductible and now it does not show my donations.

[dmoore810]

Hi,  I entered a lot of 2018 donation information into ItsDeductible a couple days ago;  I also used ID in 2017 for donations successfully.   I logged in today and now it does not show my donations - all information is blank for 2018 and even 2017.  Is it possible I have another ID account? 

[vinsonsm]

The same has happened to me!

[null267]

Any answer from Turbo Tax?

[doughd40]

This happened to me today. I donated around $3,000 worth of items in 2018 and none of the donations show. How do we access this?

[ryarger4422]

I had used the wrong username at 1st; after I looked up and used my correct username, I was able to access my charitable deductions.