I was downgraded by support after 8 hours on the phone. When I continued to try to file my already-completed taxes, it once again told me I had to use an expert...
They're still not done resolving the FTC cases from 5+ years ago. If I didn't have so much of my information all prepped and literally ready to file prior to th...
It specifically said I must buy the Expert Assist package due to using itemized deductions. Gave me no outs on that. So, there has either been a recent policy c...
I spent 6 hours on my return only to be told I HAD to have Expert Assist because I was itemizing deductions. Customer service told me my return was supposedly f...
