Thanks for the quick response - really appreciate it. This was a desktop download purchased from Best Buy. I am not aware of any PC plug-ins that have changed but will consider. Crazy - I have been a TT user for over 20 years and have NEVER had to reactivate the program. I assume at some point if I am unable to fix the problem that Intuit will unlock it for me. I can certainly document that it was previously activated and used to prepare three returns - one of which I may need to refile.
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