Not sure as far as refund or purchasing direct on the Intuit site. I usually order my TT from Amazon. If you shop there you can search on "turbo tax 2021" and i...
I have this same issue. See the detailed post at https://ttlc.intuit.com/community/taxes/discussion/federal-return-rejection-reject-code-f8960-019-04-processing...
I assume you are trying to file today and need answer right away, so I can't double check when I get home tonight. But I believe I may have entered all zeros.
