Duplicate.  See above. ... View more

Postal letter or email?    How did you happen to get such a letter?  Are you certain it is from TurboTax?    One always has to watch out for scams these days.   Are you an Advantage member with an annual subscription for TurboTax product?   And if so, is it asking you to update/verify the information in your Advantage account so that you can be billed in early November to get the 2019 product when it is released in November?   If that's your situation, then please see this FAQ on how to update/confirm an Advantage account: https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-update-or-confirm-the-info-in-my-turbotax-advantage-account/01/25883 ... View more

I assume you are using desktop software (CD/download) as opposed to Online TurboTax (web version.)   What type of tax file--PDF or the *.taxYYYY data file?   If you're asking how to open the tax data file, you have to install the corresponding year's software on your laptop, and then you can open the data file with the TurboTax program.   Does your laptop have Windows or Mac OS? ... View more

@angeloverton1 wrote: Please give me a copy if my 2018 W2 This is mainly a user community forum.  But TurboTax does not have an official copy of your W-2.   Did you read the first answer in this thread and also the FAQ at this link? https://ttlc.intuit.com/community/forms/help/how-can-i-get-a-copy-of-my-w-2/00/26328   TurboTax has a worksheet called "W-2:  Wage and Tax Statement" but it is not an official W-2 if someone is requesting a copy of your actual W-2 from  you.    The FAQ above tells you how to get a copy of the W-2.    If you want to know how to get a copy of your return with all the worksheets, here's how:   NOTE:  When you open your return back up, do not make any changes in it if it's already been filed.   Log in and at the Tax Home go to "Your Tax Returns & Documents."  Click that line or on the word SHOW to expand that section. Choose 2018 tax year. Click on "Add a State."  (you don't really add one.  That's just to open your return back up.) After the return is open, click in the left menu column on TAX TOOLS, then PRINT CENTER. Then choose "Print, save, view this year's return." The next screen should offer 3 options:  "Just my tax returns", or "include government worksheets (optional)", or "include government and TurboTax worksheets (optional.)"   ... View more

Download to "what?"   Do you want to download a list of your contributions in a PDF format to your computer?   Or are you asking how to import ItsDeductible entries into a 2018 Online TurboTax return you are preparing? ... View more

@ beamremodeling wrote: can i talk to someone from turbo tax i want to efile my 2018 tax return   Whether or not you have phone support depends on what product you are using (free or paid version?)   Are you using Online TurboTax, and if so, is it Free Edition, or is it PLUS or higher?   PLUS or higher has phone support.    Or are you using desktop software (CD/download), which also has phone support?   If you qualify for phone support, we can tell you how to reach them.   We may be able to help you with an efile question in this forum.   What is your issue about efiling a 2018 return? ... View more

Here's how to troubleshoot for multiple accounts (User IDs) :   You can have up to 5 accounts that use the same email address for notification purposes.  A User ID may be an email address, but it doesn't have to be.  It might be only part of an email address, or it can be anything at all.   To get a list of your User IDs and recover account access, you can use the tool at the link below.  Try using your phone number first.   After that, if necessary, then run the tool on your email address(es) you can access. NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session. https://myturbotax.intuit.com/account-recovery If still no luck after running that on your phone number and email address(es) that you can access,  here's another method: Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters. ... View more

I'll see if I can get someone familiar with international filing to assist you.   You said you have been in the USA for 3 years on an F-1 visa.   When did you originally come?  Are you married?   @pk Are you please able to assist here?     Thanks! ... View more

There are known problems with the "Jump To" links at the moment in Online TurboTax.  Use this method instead for a shortcut to the Foreign Tax Credit section.   With your return open, click in the left menu column on TAX TOOLS, then TOOLS. In the Tools window, choose the blue button TOPIC SEARCH. In the popup enter Foreign Tax Credit without quotes. Make the selection in the list and click GO. ... View more