TurboTax does not receive updates from the IRS once they have accepted your return. With the IRS filing delay and backlog this tax season due to COVID closing the offices and leaving the IRS with very few employees working for the past year, the IRS has not stated how long it will take to deposit tax refunds. Your tax refund may be deposited in your bank account before the IRS has a chance to update your information on the Where's My Refund website.   Please click IRS Operations During COVID-19: Mission-critical functions continue to learn more.     If you e-filed, make sure the return was e-filed successfully and accepted: Re-check your e-file status  Make sure to enter the federal refund amount without the state refund, less any TurboTax fees if you chose to pay any fees out of the refund. If you are married filing jointly try using the Social Security Number for the name that appears first on the return.  If you have already tried the above on the IRS WMR website, you can check the status of your refund by calling the IRS Refund Hotline at 800-829-1954.  ... View more

On your 1040x you will need to enter the amount paid with the original return. Based on that, you will either have an extra amount due or a refund. ... View more

In order to discuss receiving a refund, you will need to contact our Customer Care department. Please click the link below and fill out the short form. Please list Billing Issues instead of refund as the reason for contact. https://support.turbotax.intuit.com/contact/ ... View more

Here's how to change your email address: Sign in to your TurboTax Online account. Select Intuit Account in the lower-left corner. On the Welcome! screen, select Sign-in & security. Select Email address, enter your new email address, confirm it and enter your password. Select Save and you’re done. If you no longer have access to your email address and are unable to login to your TurboTax Online account, please complete the Account Recovery Request Submission Form.   Please click How do I change my TurboTax account email? to learn more.  ... View more

@Aa30 In addition to clearing your cache and cookies, you want to make sure your operating systems are up-to-date as well.   Please click the following links to learn more:   Using Windows Update to keep your system up-to-date How to update Mac OS X ... View more

@alkeshpatel11 When you speak to a tax expert on a specific issue or question, they take notes during your call in case you have follow-up questions. While you can't make an appointment with a specific person, the next tax expert you speak to will have reviewed any previous notes and can pick it up from there.   Please click How do I connect with a tax expert in TurboTax Live? to learn more.  ... View more

Pending simply means that your e-filed return is on its way and that the government hasn't accepted or rejected it yet.   Please click What does "Pending" mean? to learn more.  ... View more

You are not able to delete a question. Are you not able to skip the question? Are you trying to delete the form completely?   Please click How do I view and delete forms in TurboTax Online? to learn more.  ... View more

Could you post what income is being reported on the 1099-G we may be able to help you better? It may be that you are missing some key information, such as a valid zip code, payer's TIN, recipient's TIN, or numbers in the proper boxes. Can you tell us what boxes have numbers in them?   There are a couple of different 1099-G forms, so please follow the steps in this article to ensure that you are entering the information in the right section of TurboTax.   At the screen where you enter the name and address of the payer of the unemployment, check what is in the box Type of mailing address. Make sure that the correct type of mailing address is selected, as well. ... View more

Please follow the steps below to remove a W-2 from your state return: Open or continue your return. Search for W-2 using the search in the upper right corner and then click the Jump to link in the search results. This brings you to the Here's your W-2 info screen. Click the trash can icon next to the unwanted W-2 and then answer Yes on the following screen. Click How do I delete a W-2? to learn more.  ... View more