Why won’t the submit now button work?

I’m trying to submit my payment to turbo tax so I can move on to file taxes and it won’t work. I tried explorer, edge, the app and going through credit karma that takes me to intuit

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Please try clearing your cache first. Then log back into TurboTax Online and try again. This may clear the error and allow you to proceed.

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they are asking for the document number for my drivers license at the end I enter what is on the back of my card and not working, what is the document number?

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