You will need to check with the IRS because there could be several reasons. TurboTax does not issue refunds we only prepare returns for submission to the Federal Government and state agencies.
You can call them or you can request a transcript at IRS.gov.
To obtain a full copy of your filed and processed tax return (including income forms such as W-2s and 1099s), print and complete IRS Form 4506, Request for Copy of Tax Return. Be sure to follow the instructions on page 2 of the printout. The IRS charges $50 for each copy. Please allow up to 75 days for delivery.
If you can't wait that long or don't want to pay the $50 fee, consider a free IRS transcript. A transcript contains most line items from your return and can be used if you need last year's AGI or other numbers from a previously-filed return. Here's what a transcript looks like. To order, go to the IRS Get Transcript page and choose an option: online (same-day) or by mail (5–10 days).
Use this link for more info: How to Request a Transcript
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