Why was I charged $59.99 when I only wanted the $19.99 program? Please credit my account

posted

If you have already filed your return, there is nothing that can be done.

If you have not filed your return, you can clear your return and start over. To clear your return and start from scratch, please follow the instructions below.

https://ttlc.intuit.com/replies/4248526

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

I was not prompted by the program to enter income from a retirement fund in 2021. The amount was not entered. Is this something Turbotax can be held accountable for?

Expert does your taxes

Do it yourself

Resources

Support

Expert does your taxes

Do it yourself

Resources

Support

Why was I charged $59.99 when I only wanted the $19.99 program? Please credit my account

Why was I charged $59.99 when I only wanted the $19.99 program? Please credit my account

Get more help

Do you have a TurboTax Online account?

Why was I charged $59.99 when I only wanted the $19.99 program? Please credit my account

Do you have an Intuit account?

Why was I charged $59.99 when I only wanted the $19.99 program? Please credit my account

Get more help

Related Content

Thank you for helping us improve the TurboTax Community!

Sign in to Turbotax

File your taxes, your way

Access additional help, including our tax experts

Post your question

Connect with an expert