TurboTax would not know that an ID PIN is necessary. That is an IRS requirement based on your records with the IRS. TurboTax is a tax preparation software. TurboTax takes the information that you enter to submit to the IRS for processing your refund.
TurboTax does not receive any information regarding your tax return once it is submitted to the IRS. All inquiries should be made to the IRS.
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