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The message you're seeing isn't related to the name, phone number or other details in your TurboTax or Credit Karma accounts.
Rather, if the primary taxpayer on your tax return isn't the account holder on your Credit Karma account, Credit Karma may not be able to process your advance.
Check to see if the primary taxpayer on your tax return is the same person whose name the Credit Karma account is in.
To check this in TurboTax Online:
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