Why can't the IRS find my information for the stimulus payment?

[jenndodson1124]

I filed my 2018 taxes and my 2019 taxes in April 2020.  2018 had to be filed by mail but 2019 has been accepted.  I filed both with my new address and as married filing separate.  Why am I still not able to get any information on my stimulus payment.

[Texas Roger]

The IRS must completely process at least one of these returns for you to get a stimulus payment. They are way behind in processing returns. The 2018 return won't be processed for a long time because they are not processing any mailed returns and haven't been for some time.

You can track the status of your 2019 return if you are getting a refund using this web site: 

https://www.irs.gov/refunds

See these Q&As about tax return processing: https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

Here is where to track the stimulus payment: Get My Payment

See these Q&As for more info: Get My Payment Frequently Asked Questions | Internal Revenue Service

https://www.irs.gov/coronavirus/economic-impact-payment-information-center