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Why can’t I log into my irs to see my tax return status? It says invalid information even tho I’ve tripled checked that everything is correct…

 
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Why can’t I log into my irs to see my tax return status? It says invalid information even tho I’ve tripled checked that everything is correct…

Call the IRS. 

Why can’t I log into my irs to see my tax return status? It says invalid information even tho I’ve tripled checked that everything is correct…

@mattiecastle15-gasked:

"Why can't I log into my irs to see my tax return status?  "It says invalid information even tho I’ve tripled checked that everything is correct…"

       What do you mean by "my irs?"   Are you referring to the IRS "Where's My Refund" tool at the link I provided below?    Or are you referring to your IRS tax account?   In the interest of time, I'll assume you mean the "Where's My Refund" lookup tool.

 

First, be sure that your return was successfully filed and if efiled, that it was accepted.  When you log into Online TurboTax, the Tax Home should show you if the efile was accepted, rejected, etc.

 

Or if you filed by mail, then TurboTax does not do that for you. If you chose that option, then you have to print, sign, and mail it.

 

If your efiled return was accepted, or if you mailed the return, you should be able to use the IRS "Where's My Refund" tool to check the status.  

https://www.irs.gov/wheres-my-refund

You said it is telling you that you are entering "invalid information."  I'll give you some tips below on why you may have been unsuccessful.

 

  • If you efiled, be sure you have waited at least 24 hours after acceptance before using the IRS WMR tool.   If you mailed a paper return, it won't show up in the tool for at least 4 weeks or longer.
  • Be sure you enter the correct tax year, SSN and filing status.
  • Be sure you are using only the Federal refund amount.   Do not include any state refund or any total refund or net refund (Fed and State) that TurboTax may have provided on a screen.  
  • Look at your actual Federal return to get the Federal refund amount, i.e., your Form 1040, Line 35a.
  • If the IRS WMR tool is not finding your information, you can also try phoning the IRS refund hotline.  I've seen it work for some users when the WMR tool didn't.  800-829-1954

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