You should be seeing a "captcha" screen. If you're not, make sure your computer screen is fully maximized. If the issue persists, the following suggestions should fix the problem:
- Log into your account using a different web browser. (For example, if you're using Chrome, try using Explorer or Safari instead.)
- If that doesn't help, go back to your first browser and delete cookies.
Reference: What if Transmit Returns doesn't work?
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