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kchambless1
New Member

When e filing for state return page freezes at confirm billing address. Is there a solution?

It says e file didn't go through and page stays frozen. Any thoughts?
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‎July 6, 2024 6:32 AM
last updated ‎July 06, 2024 6:32 AM
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JotikaT2
Employee Tax Expert
Employee Tax Expert

When e filing for state return page freezes at confirm billing address. Is there a solution?

Please try the steps in this link to clear your cache.  Once you have followed those steps, log back into TurboTax and try again.  Clearing the cache should help resolve the error and allow you to proceed with filing your return.

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‎July 10, 2024 3:44 PM
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