Wha does it mean when it says hit a slight snag in this section?

[Critter]

Hmm, looks like we hit a slight snag in this section

Occasionally you'll see the message Hmm, looks like we hit a slight snag in this section when using TurboTax. When this happens this area of TurboTax will be temporarily unavailable for approximately 60 minutes while it refreshes.

You'll still be able to work in other areas of TurboTax.

Example: You're working in the Personal Information area entering your dependents and you receive this message. You can move on to another topic area, such as Income or Credits and Deductions.

Solution

Wait 60 minutes before returning to the area of TurboTax where you encountered this message.

[jsoares]

so I waited 60 minutes like suggested and I'm still receiving that message