Upgrading Mac Desktop from Deluxe to Premier problem

[RikWeb]

I bought Deluxe version from Costco, installed it.  Everything worked fine until I discovered I needed to upgrade to Premier.  I bought the upgrade, but it doesn't show up.

I removed the app, cleared related Keychain entries, and did a fresh re-installed.

Upon re-install it didn't ask for the new KEY.  It seems to remember the old key which is tied to the original Deluxe desktop version.  UGH.

How to I get the new Premier version to run??

[RikWeb · Accepted solution]

Under Help

Select "Switch Product"
Select Activate new product

This will cause the current version to quit.

Then, when you manually re-start the program, it will ask for the new activation code,

which I had gotten when I purchased the upgrade.

So I did get it to work.

But WOW, this could (and should) have been SO MUCH EASIER.

When a user buys and upgrade, the flow should automatically perform the upgrade

or at least describe the steps required.

I had to call the support number to get this worked out.