Upgrade doesn't work

I bought the fed-only version and then paid to upgrade to fed and state, but I still only have the fed version. I try to do my state return and it says I owe $40. I deleted and reinstalled the program using the download link and that didn't work. It doesn't ask for a code when I try to install the fed and state, so it seems to revert to the old fed only version. Help?

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