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Level 2
December 30, 2023
Question

Unable to activate existing license on new computer

  • December 30, 2023
  • 2 replies
  • 0 views

Bought TurboTax 2023 in Dec (download) and activated it without issue.  I just  bought new computer and installed TT 2023 on it as well.  When prompted, I enter the License Key and it either does nothing or says my key is in error. I thought I had the option to make up to 5 installs? So far I have only used 1 (on the original computer).  Any suggestions?  Craig P

2 replies

Level 15
December 30, 2023

You may have to contact Support on Tuesday.

 

How do I contact TurboTax? (intuit.com)

filmsrmeAuthor
Level 2
January 4, 2024

Thanks but I reached out to the 3rd party vendor and they gave me a new license which works fine.  Craig