TurboTax sent me an email about my 2022 return with the following message:
"There might be an issue with the accuracy of your 2022 tax return that could require you to amend. Don’t worry, we’ll work together to get your return fixed.
Please use this scheduling link to book an appointment with a tax expert who will guide you every step of the way. Setting up the appointment is the best way to get connected to somebody knowledgeable about the issue who can resolve it for you.
We truly apologize for any inconvenience this may have caused. If your amended return results in any penalties or additional interest, TurboTax will cover those under our 100% Accurate, Expert-Approved Guarantee.* Also, we will refund the cost of TurboTax fees after we get your return corrected."
And ever since this message, I've had to work with 3 different experts to finally get the amendment fixed over the course of 2 months. I spent hours on the phone with them and was told that I would receive a refund for the expert full service fee I paid ($421.35). However, I still have not gotten my money back and am on the phone with a different expert right now as I'm typing this.
Their mistake costed me around $800 just on the interest alone and the process to get that reimbursed is so painful and slow.
I'm so infuriated by their service. What a waste of time and money.
