TurboTax keeps asking for activation after updates (same device, same network)

[user17704079517]

I just spent 1.5 hours on the phone with TurboTax tech support specialist who advised to uninstall TurboTax and install again. This did not work - same activation request screen... And the tech person just disconnected, never called back. Internet is suggesting asking TurboTax to reset the activation code before all 5 are used up. Does anybody try that?

[user17633334293]

I found the following on a different thread...

Hi,

I didn't need to call customer service. I uninstalled Bitdefender Internet Security (my PC then defaulted to Windows Defender) the Turbo Tax update processed without asking for an activation code.

[user17704079517]

I am not that versatile in the computers and do not feel comfortable messing with it. The question was if anybody was successful in restoring number of actual activations? - not the fake ones TurboTax forced you to do.

Also, from the thread I understand that this is persistent Turbo Tax issue that goes back at least 6 years.

This is question to Turbo Tax support: why the issue has not been fixed and the tech support is mediocre (to say the least) in their knowledge of the issue and how to resolve it?