TurboTax Home Business 2019 Mac Hangs with Print Command

[tech440]

TurboTax Home Business 2019 hangs every time I try to print forms and requires force-quit. E-filing was successful for both Federal and State, but I need another form which requires mailed in. Also, I need to print all forms for the record. Very frustrating. What's wrong?

Mac OS Catalina 10.15.4 on MacBook Air.

[Jonblair77]

I have the same issue on MAC, printing or saving to PDF hangs up Turbotax

[tech440]

I suspect Intuit has any will to correct this bug. I can't find any link to report this bug directly. An update was installed today (April 26) as I launched the app, but the print command still hangs up the app. This is really a BIG issue since many entities (schools, governmental offices, etc.) require submitting a copy of completed tax forms along with applications, etc. If this bug is not fixed promptly, I'll drop Turbotax from my tax return from next year. I can't trust it.

[tech440]

Finally, I've found a workaround for this problem. This is obviously a Mac OS compatibility problem of the 2019 version. I confirmed the 2018 version has no issue with Mac OS Catalina 10.15.4.

Here's the workaround:

Click on the Forms button at the top left of the TurboTax window to show your tax forms and worksheets.

Choose Preview from File menu, right below Print... Do not choose Print... or Command P yet. It will hang the app.

A subwindow appears. It seems whatever choice you make here doesn't matter. Just click Preview.

After a few moments the first page, Electronic Filing Instructions shows up in the subwindow. Click Close.

Now choose Print... from File menu. A subwindow shows up and you can choose which form you'd like to print. Click Continue.

After a few moments print subwindow shows up without hanging the app. 

I'd recommend choosing All Forms and Worksheets then save as PDF (lower left button) so that you can print the forms as you need without opening TurboTax each time.

Hope this helps.

[Blackrook]

I have same problem with  TTx Premier 2019 ...
Mac OS Mojave.
It's now June 28, 2020 ... Um ... Intuit?  fix please...

[macuser_22]

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@Blackrook wrote:

I have same problem with  TTx Premier 2019 ...
Mac OS Mojave.
It's now June 28, 2020 ... Um ... Intuit?  fix please...

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That is usually caused by some other process blocking the Apple function print call external to TurboTax.   Just waiting for the print call to complete usually clears it.      Give it at least 30 minutes.      Usually it will,print after 10 minutes or so.

You can also try restarting the Mac in the "safe mode" that keep extensions that might be blocking it from running.

See: https://support.apple.com/en-us/HT201262

[Maynard80]

I have the same problems with State form in Turbotax Premier 2019, Mac OS X High Sierra.

[macuser_22]

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@Maynard80 wrote:

I have the same problems with State form in Turbotax Premier 2019, Mac OS X High Sierra.

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Did you wait at least 30 minutes for it to print?

[Blackrook]

It’s possible it was that long / i was distracted and when i returned the print dialogue window was up.

I saved the file as it was ... i poked around at some of the other items... and found a path that prepares the return for printing that took a second, and then asked it to print- that worked - - i was so frustrated... if i figure out the magic incantation i will post it.  I have not gotten the print for review or save pdf options to work - even after a “substantial” wait.  

[alanrhirsch]

Same problem  with TT Premier 2019 running under MacOS High Sierra. What is wrong?????

I was able  to print to a PDF file all my pages of the Federal return but when I finished the Colorado state return, both Preview and Print cause TT  to go in to Not Responding infinite loop.

HELP!!!!!!!!!

[macuser_22]

As posted above --WAIT  up to 30 minutes.