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TurboTax 2016 for Mac crashes when asking about Direct Refund or Check by Mail. Removed and reinstalled. Still crashing. Are there any fixes?

 
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TurboTax 2016 for Mac crashes when asking about Direct Refund or Check by Mail. Removed and reinstalled. Still crashing. Are there any fixes?

That is a incompatibility with Mac OSX 10.13 that did not exist when TurboTax 2016 was released so it will not be fixed. It has to do with the way OSX 10.13 handles the instructions to open the screen that Apple changed.

The workaround, if you want direct deposit or debit is to not press any button, but to switch to the forms mode, and on the Info Wks part V, manually check direct deposit or direct debt box, fill in the bank routing and account number and return to the interview - the screen will now be opened with the bank information.

If you want a mailed check, then that is the default. Again switch to the forms mode to be sure then both direct deposit and debit boxes are marked no.

Use the File -> Print -> Print for filing and print, sign and mail the return. There is no need to return to the interview since the next screen when you want a check mailed is an option to add "Audit defense for $59.99" and then to print for filing.

[If you do want to purchase Audit Defense, I suggest purchasing directly from https://intuit.taxaudit.com/ ]

https://ttlc.intuit.com/questions/4139594-turbotax-mac-turbotax-2016-becomes-unresponsive-after-upgr...

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

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7 Replies

TurboTax 2016 for Mac crashes when asking about Direct Refund or Check by Mail. Removed and reinstalled. Still crashing. Are there any fixes?

That is a incompatibility with Mac OSX 10.13 that did not exist when TurboTax 2016 was released so it will not be fixed. It has to do with the way OSX 10.13 handles the instructions to open the screen that Apple changed.

The workaround, if you want direct deposit or debit is to not press any button, but to switch to the forms mode, and on the Info Wks part V, manually check direct deposit or direct debt box, fill in the bank routing and account number and return to the interview - the screen will now be opened with the bank information.

If you want a mailed check, then that is the default. Again switch to the forms mode to be sure then both direct deposit and debit boxes are marked no.

Use the File -> Print -> Print for filing and print, sign and mail the return. There is no need to return to the interview since the next screen when you want a check mailed is an option to add "Audit defense for $59.99" and then to print for filing.

[If you do want to purchase Audit Defense, I suggest purchasing directly from https://intuit.taxaudit.com/ ]

https://ttlc.intuit.com/questions/4139594-turbotax-mac-turbotax-2016-becomes-unresponsive-after-upgr...

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

TurboTax 2016 for Mac crashes when asking about Direct Refund or Check by Mail. Removed and reinstalled. Still crashing. Are there any fixes?

thanks for quick response.  the info was what I needed to complete return.

TurboTax 2016 for Mac crashes when asking about Direct Refund or Check by Mail. Removed and reinstalled. Still crashing. Are there any fixes?

Glad it worked for you.
**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
ralabate
New Member

TurboTax 2016 for Mac crashes when asking about Direct Refund or Check by Mail. Removed and reinstalled. Still crashing. Are there any fixes?

thanks for not fixing this, i will never give turbotax another dollar for the rest of my life

TurboTax 2016 for Mac crashes when asking about Direct Refund or Check by Mail. Removed and reinstalled. Still crashing. Are there any fixes?

Thank you for the workaround!
catuned
Returning Member

TurboTax 2016 for Mac crashes when asking about Direct Refund or Check by Mail. Removed and reinstalled. Still crashing. Are there any fixes?

Is there a new link for the work around? 

TurboTax 2016 for Mac crashes when asking about Direct Refund or Check by Mail. Removed and reinstalled. Still crashing. Are there any fixes?

There is no link to the workaround, it is in my answer a few posts back in this thread.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
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