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jackinpv
New Member

Turbo Tax Premier Crashes after importing acct data from my bank

I can complete the process of importing the data from my bank to the point where I get the message. "Your data has been successfully received.  Yor can now return to Turbo Tax."  At this point without doing anythink esle. I get another message that says.  "Were sorry there was and error and Turbo Tax has to close"  When restarted, he data has been lost and I have to start over again with the transfer. 

This happens over and over.  Is there any fix for this?

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1 Reply
JohnW152
Employee Tax Expert

Turbo Tax Premier Crashes after importing acct data from my bank

Try clearing your browser's cache and deleting your cookies, then see if you can continue where you left off.  See the TurboTax Help articles How to clear your cache and How do I delete cookies? for guidance.

 

If this isn't helpful, see the following TurboTax Help articles for potential fixes:

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