Turbo Tax messed up my return for 2022, which resulted in a tax amendment.
It took me months to correct everything and after hours of phone calls with various agents (at least 15 calls), I got a confirmation for the service fee refund. However, they gave me a refund for 2023 NOT 2022, which is ~$200 difference.
I have been calling them since then and have talked to at least 5 different agents to get this corrected but I still have not received my money back for the difference. I have asked to escalate this issue many times and even asked for an email of the manager who is managing this but all I get is an email saying it's been taken care of without any updates.
The last message I got was from 2 weeks ago:
My name is Amanda and I am a manager here at TurboTax Live. I just wanted to follow up briefly to let you know that we are currently working on refunding the remainder of the fees paid for 2022. It has been escalated to a separate department and they are actively working the request. Shirley or I will be in touch regarding when the refund is processed. Thank you so much for your patience!
Kind regards,
Amanda P., EA
Manager, TurboTax Live
