Turbo tax 2022 mac desktop crashes when I try to print to PDF

[zhengkaw]

Hi, I'm trying to file my back taxes for 2022. I have federal and NYC. I filed in my information but I'm now trying to print it because I can't efile but whenever I try to print it turbotax just crashes. I've tried reinstalling the software, that did nothing.

I have the turbotax 2022 mac version. My OS is sonoma 14.3.1, I have a 2023 mac 14 inch with Apple M2 Pro chip. 

[nholdway · Accepted solution]

This problem has existed for years. I experience this, too -- but it really often is that the process just takes a long time, not that it's crashing. I encountered the spinning balloon once this year, Forced Quit, then tried again but waited longer, and the print preview and dialogue box did come through ultimately. So you can try that first -- just waiting a little. I guess because it's generating several pages' worth of print preview, it takes some time. (But it shouldn't.)

[zhengkaw]

This was the answer: just had to wait