I can not start my tax return I just get a blue spinning circle.

[ginnalr]

The spinning circle indicates it is loading. So... just wait for it to come up.

[MaxwellSmart]

SOLVED:   Whenever this happens it ALWAYS has to do with some kind of security feature blocking a necessary file from the Inuit Servers.  The way around this is as follows:

1.  If on a mobile device, forget it.   You need to get to a desktop.

2.  Once on the desktop, make sure you are using Windows 10, not Windows 10S.   Use chrome as your browser, allow pop ups in settings and if you have any security running besides "Windows Security" that comes with the computer you must turn it off.   You may even have to uninstall it completely depending on which security brand you are using.

3.  Finally, you must be off the wifi.  Go get an ethernet cable and hook into the modum directly, ie "hard wired internet."   In certain cities, wifi/internet providers (like Cox) have a security feature installed their wifi that for some reason blocks Intuit servers.  

4.  If you cannot hard wire your computer into the modem or don't even have a computer, go to the library, log into turbo tax and file your taxes that way.

Hope this helps!