Text alerts on the full service chat?

[user17753565041]

How do I receive a text alert when an assigned expert has posted a message in the full service chat?

[LindaS5247]

You can receive messages form your Full Service chat by logging  in to your account, select "Intuit Account," then choose "update communications" to activate text messages. 

Your Expert can also notify you via a bell icon in the top right corner of your TurboTax screen or via email. Make sure to check your spam/junk folders if you don't receive any  notifications.  Also, check for a "EXPERT HELP" button on your TurboTax screen to start a chat with your Expert.

If your messages do not appear, try clearing your cache and cookies. ‌Please click here for instructions on how to clear your cache. Please click here for instructions on clearing your cookies. 

If you have any additional questions or information, please return to TurboTax Community and we would be glad to help you.