If you are Active Military or a Reservist, please be aware that filing online should be free! I've filed the past four years and this is the first time I have been charged. I'm pretty sure there is an error in their software that is preventing the discount from being applied, so do not file until your product order says $0! Getting in contact with customer service is going to be horrible. You're literally going to be in a loophole until you get lucky with an employee who is somehow connected to the military that'll hear you out. Do not bother using their link for a refund request because you will get an automatic rejection because their policy says they do not give refunds for any online product. If you get charged, please keep calling and fighting until you get someone to give you a full refund!