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pinru1941
New Member

So far it says that I won't get any refund but I don't see that you have entered my W2. I want to reset and start from scratch.

Is any way that I can reset or removed all the info already entered and start from scratch?
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1 Best answer

Accepted Solutions
CarolynB
New Member

So far it says that I won't get any refund but I don't see that you have entered my W2. I want to reset and start from scratch.

yes. follow these instructions to clear your return and start over:


    1. Sign in to TurboTax Online and open your return by clicking the orange Take me to my return button.
    2. With your screen maximized, click My Account (at the top of your screen toward the right) and select Clear & Start Over. (If on a tablet or phone, you may find the Clear & Start Over option by clicking the three parallel lines, or “hamburger”, in the top left corner.)
    3. Answer Yes to Are you sure you want to clear your return?
    4. After your entries have been cleared out, we'll prompt you to select a TurboTax product so you can start over from the very beginning.

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1 Reply
CarolynB
New Member

So far it says that I won't get any refund but I don't see that you have entered my W2. I want to reset and start from scratch.

yes. follow these instructions to clear your return and start over:


    1. Sign in to TurboTax Online and open your return by clicking the orange Take me to my return button.
    2. With your screen maximized, click My Account (at the top of your screen toward the right) and select Clear & Start Over. (If on a tablet or phone, you may find the Clear & Start Over option by clicking the three parallel lines, or “hamburger”, in the top left corner.)
    3. Answer Yes to Are you sure you want to clear your return?
    4. After your entries have been cleared out, we'll prompt you to select a TurboTax product so you can start over from the very beginning.

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